Privacy Policy

Effective August 27, 2025

‍This Privacy Policy applies to the website neonine.ai and all its subdomains (the “Sites”), together with the Neonine web applications and services (the “Services”). This Privacy Policy describes how we collect, use, share, and secure the personal information you provide to us. It also describes your choices regarding use, access, correction, and deletion of your personal information.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name and email), your devices, and information about how you use a website or online service.

Marketing site refers to all public-facing informational pages on our website, including the homepage, about us, contact information, product descriptions, blog posts, and support resources. Essentially, it’s any part of the site accessed from the main neonine.ai domain that provides information about our products and services but does not require user login or interaction with the core functionalities of the web application.

Web application consists of all functional pages that require user authentication and are part of the Neonine service delivery. This includes, but is not limited to, user dashboards, team management interfaces, personal profile settings, and room controls for live events. The web application is primarily accessed through URLs starting with /auth/, /team/, /user/, /plan/, /r/, and /q/. These pages provide the interactive components of neonine.ai where users can manage their accounts, collaborate with team members, and control event timing settings.
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Google Tag (GTAG): We use the Google Tag (gtag.js) to collect visitor statistics. (Opt-In through cookie notice.) Privacy Policy of Google Analytics

‍Optional services are used only after explicit consent.

Information You Provide
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When you sign up for the Services, we request:
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- Contact information: name, email address
- Account information: username, password
- Business information: company name, size, type (if applicable)

Information Collected Automatically
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When you visit our website, servers automatically log:
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- Device/browser information
- IP address
- Pages visited, referrer URL, date/time
- Error logs (technical information about failures)

Information Collected After Opt-In
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Upon consent, cookies and similar technologies collect:
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- Device and location information
- Activity and interaction on the website
- Usage analytics (Google Analytics, ConvertKit newsletter)You can control cookies at the browser level. Disabling cookies may limit some features.
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We implement technical and organizational measures to protect personal information from unauthorized access, loss, or misuse. Access is restricted to employees and contractors who need the information to operate or improve Neonine.ai and are bound by confidentiality obligations.
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You have the right to:
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- Withdraw consent at any time
- Object to processing of your data
- Access your data
- Verify and request correction
- Restrict processing
- Request deletion
- Receive your data in machine-readable format and transfer it to another controller
- Lodge a complaint with a data protection authority

To exercise your rights, contact: info@neonine.ai
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We retain your data as long as your account is active or needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Deleted accounts’ data is removed from databases within 30 days and from backups within 3 months. For complete deletion from third-party services, please send a request via email with your account details.
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Neonine.ai is not directed at children under 13. We do not knowingly collect personal information from children under 13.
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Our website may link to external sites. We are not responsible for the content or privacy practices of those sites.
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We may update this Privacy Policy to reflect business or legal changes. Significant changes will be posted on this page, and, if required, communicated to registered users.
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